Our administrative team is ready to help you. When a problem arises our customer service will take note of the issue in question, analyse the best way to resolve it and if required will ask for more information before arranging a suitable appointment.
If the problem is complex, you will be helped by one of our specialists who is able to define the problem and find the best solution.
Outside of regular opening hours emergency calls will be directed to a night service so as to respond as quickly as possible.
Our plumbers have a perfect understanding of sanitary installations which is imperative when fixing problems and is a major asset when repairing or converting existing systems and when looking at new installations.
DEP offers work experience and training for the plumbers of the future. We strive for excellence from our workforce to give you a quality service.
We have a team of 10 excellent repairmen ready to help when needed. They have extensive knowledge of existing and modern installations and also have the knowhow to repair older units using up to date tools and parts.
Case after case, the experience of our DEP repairmen grows so they know how to help you in any given situation. Equally they receive on going training from within the Company and in collaboration with sanitary supply companies.
Our teams are supported by our technical office managed by Martin Fernandez who is in charge of upgrades, new installations and studies.
Frank SIMONNEAU and Sylvain PINGAULT take care of breakdown co-ordination and technical aspects of response to calls.